When we undertake an organizational assessment, we select the appropriate tools and techniques to meet the specific objectives. We may use interviews, surveys, assessment instruments, and/or facilitated workshops.
Our team includes several consultants with PhDs who specialize in survey research and ensuring the validity of results. We design instruments and administered surveys using a variety of techniques, including web-based and email surveys.
We have conducted analyses and studies covering a wide variety of objectives and methodologies – program evaluation, strategic planning, need assessment, communications research, marketing research, segmentation, demographic research, concept tests, customer/patient satisfaction, qualitative research, and litigation support studies.
For example, we recently met with department managers and key staff of an organization trying to automate its case management functions, to determine how to "break the logjam" and help them get their implementation on track. We identified key "critical path" requirements to be researched with vendors and applied project management techniques to bring structure to the process going forward. We are convinced that the right solution will greatly reduce redundant work, improve planning and scheduling, and overall allow the organization to continue expansion with less stress on its staff. We really enjoy the chance to help take an organization to the next level!